Hosta Choice Gardens - Refund Policy
As well as offering you great prices, we're also obsessed with the quality of our goods. It's for this reason that we offer a 3 month guarantee on every hosta and shade perennial that you buy from us, so that if a plant you've bought from us fails in the first 3 months, we will either replace it or refund you the full amount you paid. This guarantee is offered on the basis that you care for the plant correctly and follow all of the guidelines included in our care instructions (supplied with every mail-order you buy from us). In particular, plants will not be replaced due to lack of watering or lack of horticultural care. First year perennials require special winter care. Please ensure that all plants are covered with straw or similar mulch so that the plants are protected against any sudden mid -winter thaw (or freeze for Western Provinces). We regret that we cannot be responsible for overwintering losses. If you think a plant you've bought from us has failed within the first 3 months, email a photograph of the plant in question along with your order number to [email protected]
We always try to ensure that everything we advertise as being available on our website is indeed available. However, this isn't an exact science as availability is dependent on numerous factors, including the weather and, for the varieties which we don't grow ourselves, on the information which our suppliers give us. It's also possible that plants we thought were available are sold to someone in person through our retail nursery between the time when a web order is placed and the time when we reserve the stock for that order. Inevitably, sometimes we get the availability of plants wrong. If there is a problem with something you've ordered, we'll get in touch with you immediately and recommend possible alternatives for the plants which are unavailable. If you're not happy with the substitutes we recommend, we'll offer you a refund.
Refund / Return Policy
At Hosta Choice, we promise only to send you plants of the highest quality. We carefully inspect everything we ship before it leaves us to make sure it's in top condition. However, as we deal with a large volume of orders on a daily basis, there are inevitably a few hick-ups. If you aren't happy with any plant you receive from us, for whatever reason, here's what to do:
- Contact Customer Services
Either send us an email at [email protected]egardens.ca , giving details of the problem, or call us at 519-289-5471. Please have your order number on hand when you call. If you'd prefer to write to us about your buying experience, please send your letter to:
Hosta Choice Gardens
4897 Irish Dr., R.R. #4
When to Contact Us
You must contact us immediately if there is a problem with your order. If we have sent you something you haven't ordered, or if we have sent you the wrong plant, you must let us know within 3 days. After letting us know about the problem, we'll do our utmost to resolve the issue in a way that you're satisfied with. If you're unhappy with the quality of plants you receive, you must contact us within 7 days of receiving them. Before authorizing a return we require a photograph of the plant or plants in question be emailed to: [email protected]>
Our usual procedure is to ask customers to return the plants to us, and for a refund to be issued once the plants are returned. Our satisfaction guarantee means that if you contact us within 7 days of receiving the order we will always offer you a replacement or a full refund (excluding delivery costs). Please note that you don't have to return plants to us within 7 days of receiving the order, just contact us to let us know about the problem.
Changes and Additions Policy
If you'd like to change something you've ordered, or wish to add something else onto an order you've placed, please email us at [email protected] as soon as possible. If the order hasn't already been shipped, we'll make the changes for you and adjust the amount you've been charged appropriately. If the order has already been shipped, we will work with you to see if arrangements can be made to accommodate you request.